Care Synergy Team & Board
The Care Synergy team and board is made up of industry leaders and individuals with extensive management and field experience in medical, healthcare, nursing, social work, hospice and palliative care. The unparalleled support and services provided by Care Synergy is rooted in each team member’s shared passion to advocate and care for the community.
Tim Bowen brings nearly 30 years of hospice experience to his position as President and CEO of Care Synergy, an organization formed in 2014 by three premiere Front Range not-for-profit hospice providers to create a care delivery model that is better and more efficient than any single provider could build. Under Tim’s leadership, the Care Synergy operating model will enable its members—Pathways Hospice in Fort Collins, The Denver Hospice, and Halcyon Hospice and Palliative Care in Mead—to grow to meet the community’s needs for quality, compassionate end-of-life care.
Tim will be responsible for ensuring that Care Synergy fulfills its mission to provide care, comfort and compassion to the individuals, families and communities the member organizations are honored and privileged to serve, achieving that goal by living 6 Core Values: Innovation, Positivity, Excellence, Collaboration, Openness and Growth.
Tim came to Care Synergy in February 2015 after 15 years as President of Haven Hospice, a large community-based hospice and palliative care provider serving 18 urban and rural counties across much of North Florida. Haven Hospice expanded significantly during Tim’s tenure, broadening its clinical services to include five freestanding hospice care centers, a palliative care service and in-house home medical equipment business while growing to care for more than 750 hospice patients a families each day. Haven Hospice won the prestigious Circle of Life Award presented annually by the American Hospital Association and the National Hospice and Palliative Care Organization (NHPCO) to healthcare providers that demonstrate excellence and innovation in end-of-life and palliative care.
Tim began his career as a medical social worker and progressed in management and leadership positions with both not-for-profit and for-profit hospice providers at the local, regional and national level. He was Director of Patient Care for Hope Hospice in Fort Myers, Florida; National Director of Hospice Development for Olsten Kimberly Quality Care; National Hospice Director for Staff Builders Healthcare Services; and Hospice Director for Mid-Peninsula/Pathways Hospice in the San Francisco Bay Area.
Tim has been an active leader and advocate for hospice throughout his career. He co-founded the National Hospice Executive Roundtable, a group of chief executives of leading not-for-profit hospices from around the country who share best practices and benchmarking data with the goal of improving patient care while positioning members to provide referral sources and payors with differentiating qualitative and quantitative measures. He currently serves as a member of the Board of Directors for the NHPCO’s Hospice Action Network and he has served on a number of other NHPCO groups, including the Council of States, Standards and Accreditation Committee and Managed Care Advisory Committee. While at Haven Hospice, Tim served two terms as President of the Florida Hospice and Palliative Care Association and chaired a number of committees over the years.
Tim earned a Master’s degree in Social Welfare from the University of California at Berkeley and a Bachelor’s degree in Sociology from the University of San Diego.
Gloria A. Brooks, a seasoned hospice administrator with experience in strategic affiliations, business development, strategic planning, operations, and fundraising and development, has been named the third President in the proud 37-year history of Pikes Peak Hospice & Palliative Care.
Gloria succeeds Martha M. Barton, who successfully guided the organization for nearly 30 years.
As President, Gloria will lead a team of 600 dedicated staff and volunteers who work every day to fulfill the Pikes Peak Hospice & Palliative Care mission to lead change in the community to ensure comfort for all who face serious illness. The only mission-driven provider in a market served by more than a dozen hospice organizations, Pikes Peak Hospice & Palliative Care provides outpatient hospice care throughout El Paso County and operates the 16-bed Pikes Peak Hospice Unit at Penrose Hospital in Colorado Springs.
Gloria comes to Pikes Peak Hospice & Palliative Care from the $70 million Hospice of Michigan, where she served as Vice President and Chief Strategy Officer. In that role, she led the creation of a joint strategic plan for Hospice of Michigan and the newly affiliated Arbor Hospice. She also initiated new business development opportunities for Hospice of Michigan’s palliative care service line and was responsible for the operations of both the Hospice of Michigan Institute, the organization’s hub for education, training, research and innovation, and the Anchors Programs for Children, which provides pediatric perinatal care, palliative services, pediatric hospice, and family support services throughout Michigan.
Gloria rejoined the Hospice of Michigan in January 2015 when, as President and Chief Executive Officer of Arbor Hospice, she led the effort by which the $19 million organization affiliated with the Hospice of Michigan. While at Arbor Hospice, Gloria created an advocacy coalition of nine hospice providers to respond to the State of Michigan’s proposed elimination of room and board funding for Medicaid patients. She also launched Arbor Hospice’s home-based palliative care service line, led a financial turnaround to erase a $2 million operating loss and jumpstarted a comprehensive fundraising campaign to support capital and program needs.
Earlier in her career, Gloria had held a number of progressive positions at Hospice of Michigan, serving as Director of Operations of the forerunner of the Hospice of Michigan Institute, a Regional Development Director and Director of Grants and Government Affairs.
Gloria also previously served as Chief Operating Officer of the Visiting Nurse Association of Southeast Michigan and executive director of a social service agency for low-income women and families.
Gloria has been a featured speaker at regional, national and international conferences on hospice and end-of-life care. She has served as Treasurer, Vice Chair and Chair of the Board of Directors of the Hospice & Palliative Care Association of Michigan.
Gloria has attained Fellowship status with the American College of Healthcare Executives. She earned her Master of Public Administration with a minor in Nonprofit Management from Oakland University, Rochester, MI. Gloria received her Bachelor of Science degree from the University of Evansville, Evansville, IN, with a major in Art Therapy.
Rod Graber co-founded Halcyon Hospice with his partner Sonia Mall in 2008 out of an entrepreneurial desire to build an end-of-life care provider distinguished by a commitment to quality care, transparency and a nurturing and positive work environment for hospice staff members. Under their hands-on leadership, the organization has been named to The Denver Post’s annual “Top Work Places” listing and has grown and expanded rapidly in a highly competitive market.
With a background in advocacy work for people living with disabilities, and having partially worked his way through college as a certified nurses assistant, Rod brings a passion for patient-centered care and employee-friendly policies to his work as a hospice founder and administrator.
Under Rod’s leadership, Halcyon Hospice has developed one of Colorado’s largest standalone palliative and transitional care programs, which is based on a “clinic without walls” philosophy that utilizes an interdisciplinary team to anticipate, prevent and treat symptoms holistically and to facilitate transitions across care settings, care providers and goals of care. Halcyon is known for employing a broad range of holistic therapies to ease pain through less invasive means, including occupational and physical therapy, massage therapy and healing touch, aromatherapy, guided imagery and hypnotherapy, music therapy, journaling, art therapy, sacred speaking/listening, and pet therapy. Halcyon’s approach to patient-centered care and holistic therapy has cemented its reputation as a provider of choice for patients and families dealing with ALS.
In a twist on convention, Rod and Sonia converted Halcyon Hospice from a for-profit provider to a community-based not-for-profit in 2014 so that the organization could join The Denver Hospice in forming (formerly Comfort Bridge).
Prior to founding Halcyon Hospice, Rod at worked for 15 years at one of Colorado’s legacy hospice providers, Hospice of St. John in Lakewood. Rod began his career there as Chief Financial Officer and later was promoted to Chief Operating Officer. He also held the title of Administrator given that Hospice of St. John’s not-for-profit parent organization was a licensed nursing home. During his tenure at Hospice of St. John, he took the organization from an inpatient-only hospice model to one that also provided home-based care, which resulted in exponential growth of the hospice program. He also expanded the number of Hospice of St. John inpatient units and guided the organization through its initial accreditation by The Joint Commission.
Earlier in his career, Rod worked for an independent living company that provided home health and advocacy services for people living with disabilities.
Rod is a Past President of the Colorado Hospice Organization. During his term, the organization successfully merged in January 2008 with the Colorado Palliative Care Partnership to create the Colorado Center for Hospice and Palliative Care.
Rod is a Certified Nursing Home Administrator and earned his Masters in Business Administration from the University of Colorado. He holds a Master’s Degree in History from the University of Colorado and he received his Bachelor’s Degree in History from Goshen College, Goshen, IN.
Nate Lamkin, an experienced hospice administrator with expertise in grief and bereavement, will lead Pathways as its new President.
Nate joins Pathways in Northern Colorado from Care Dimensions in Boston, the largest not-for-profit hospice and palliative care provider in Massachusetts. As Senior Director of Patient and Family Support Services and a member of the Care Dimensions senior leadership team, Nate was responsible for the planning, development, implementation and evaluation of Care Dimensions’ extensive array of support programs and services, including the highly regarded Bertolon Center for Grief & Healing and the departments of social work, chaplaincy, volunteer and complementary therapies. Nate also provided programmatic oversight of several specialty programs, including Care Dimensions’ Pediatric Hospice program, and served as chairperson of the Ethics Committee and the Committee for Diversity & Inclusion. Nate joined Care Dimensions in 2010 as a social worker and later was promoted to Director of Bereavement Services & Program Development. Even as a member of Care Dimensions’ senior management team, Nate continued his grief and bereavement work, leading support groups and serving as a community resource on grief and healing.
Prior to joining Care Dimensions, Nate managed the Social Work Department of the nationally recognized Dana-Farber Cancer Institute. He began his work at Dana-Farber as a clinical social worker providing support to patients and families served by the Neuro Oncology and Gastrointestinal Oncology departments.
Nate started his hospice career in 2000 as a social worker with Beacon Hospice, a regional provider serving much of New England. After a brief stint as a nursing home administrator, he returned to hospice to serve as executive director of two start-up hospices, which he led through initial licensure and certification to rapid growth and expansion.
While looking forward to immersing himself in the Northern Colorado community, Nate was deeply involved in the Greater Boston community. He served on the Advisory Board for the Massachusetts Center for Unexpected Infant and Child Death, which serves families that have experienced the unexpected death of an infant or child under the age of three. Nate also chaired the Advisory Board of Camp Kesem-MIT, the local chapter of a nationwide organization that supports children through and beyond their parent’s cancer. Nate was selected in 2016 as one of the one hundred by Mass General Cancer Center. The one hundred each year honors 100 Everyday Amazing individuals and groups who are taking action in the fight against cancer in inspiring and often revolutionary ways.
Nate graduated from Brown University in Providence, Rhode Island, with a Bachelor of Arts in Community Health and earned his Master of Science in Social Work from Columbia University, New York. Nate is licensed by the State of Massachusetts as a Licensed Independent Clinical Social Worker and has attained certification from the National Association of Social Workers as an Advanced Certified Hospice & Palliative Social Worker.
Nate’s wife Leah is a licensed architect and they have two school-age daughters.
A seasoned hospice leader who began her career as a bedside nurse, Janelle McCallum serves as President of both The Denver Hospice, Colorado’s largest and one of its oldest end-of-life care organizations, and Optio Health Services, a palliative care service that provides pain and symptom management in patient’s homes.
Janelle is currently responsible for administration and supervision of all organizational services and operations for The Denver Hospice, including mission fulfillment, the 24-bed Inpatient Care Center at Lowry, Palliative Care, The Grief Center for adults and children, Quality and Education, Finance, Business Development & Strategy, and Human Resources. As a leader of The Denver Hospice (formerly Hospice of Metro Denver), Janelle was instrumental in the planning and opening of the Inpatient Care Center at Lowry, launching of the palliative care service, developing innovative training and development programs for clinical staff, and securing JCAHO accreditation.
Janelle began her 25+-year career with The Denver Hospice (formerly Hospice of Metro Denver) as a manager of an interdisciplinary team and later served as an inpatient unit manager, Director of Patient/Family Services, Process Leader for Quality Facilitation, Vice President of Clinical Operations and Chief Operating & Quality Officer. Before joining The Denver Hospice, Janelle had served as Director of Nursing for another legacy hospice provider serving the Denver area.
As a nursing advocate and leader, Janelle in 2010 won the Spirit of Hospice Award presented by the Colorado Center for Hospice and Palliative Care (COCHPC) and in 2012 she received the group’s President’s Award. Janelle was twice a finalist for the Colorado Nurses Foundation’s Nightingale Award.
Janelle serves as the Vice President and Committee Chair of COCHPC’s Quality and Standards Committee of the Colorado Center for Hospice and Palliative Care and she served as the Chair of the Chief Clinical Officer and Chief Operations Officer Forum of the former National Hospice Work Group. Janelle co-founded Deepening Compassionate Care, The Denver Hospice’s marquee in-house training program designed to broaden hospice-care professionals’ capacity to offer mindful, compassionate care. She is also a founding member of the Palliative Care Research Cooperative Group, which was formed in 2010 to develop scientifically based methods that lead to meaningful evidence for improving quality of life of patients with advanced and/or potentially life-limiting illnesses.
Janelle obtained a Master of Science in Management (MSM) from Regis University, Denver, and Bachelor of Science in Nursing (BSN) from Valparaiso University, Valparaiso, Indiana. She authored a chapter on hospice care for the book Oncology Nursing Secrets (Rose Gates & Regina Fink, Hanley & Belfus Medical Publishers, First Edition 1997 and Second Edition 2000) and continues to serve as an educator in the areas of pain management, AIDS and hospice and palliative care.
th more than 20 years in healthcare human resources management and extensive experience in community-based hospice, Jane E. Bedrosian comes to Care Synergy from affiliate member Pikes Peak Hospice and Palliative Care to serve as the parent organization’s first-ever Vice President of Human Resources.
In her new position, Jane will be responsible for integrating the human resources functions of each of the four Care Synergy affiliates—The Denver Hospice, Halcyon Hospice & Palliative Care, Pathways and Pikes Peak Hospice and Palliative Care—including development of universal human resources policies, employee handbook, compensation and benefits policies, pay practices, and recruitment and retention initiatives. The goal is to create a robust and comprehensive human resources foundation so that as Care Synergy continues to welcome new affiliates of all sizes into the organization, they can transition seamlessly into the new human resources structure.
Jane previously served as Vice President of Human Resources for Pikes Peak Hospice and Palliative Care, which she joined in May 2015. Jane came to Colorado Springs from Visalia, California, where she had served for nearly two years as Vice President of Human Resources for the Kaweah Delta Health Care District, a $500 million healthcare organization with more than 4,000 employees and 300 physicians. The eight-campus hospital district is anchored by a 581-bed hospital and includes a network of community-based health clinics, senior living, hospice, home care, home infusion and private duty nursing.
She joined Kaweah Delta in 1994 as a Recruiter and Human Resources Coordinator and was subsequently promoted to Human Resources Manager, Director of Recruitment and Director of Human Resources.
Jane is a member of the Society of Human Resource Management (SHRM) and is certified as a Professional in Human Resources (PHR). She also is a member of the American Society for Healthcare Hospital Human Resources Administration (ASHHRA) of the American Hospital Association and a member and past member of the Board of Directors of the National Association for Health Care Recruitment (NAHCR).
While living and working in Visalia, Jane personally experienced the quality of care provided by the Kaweah Delta Health Care District Hospice. Through the hospice she became a certified bereavement counselor and later served for years on the board of directors of the hospice.
A native Californian, Jane graduated from Fresno Pacific University, Fresno, CA, with a Bachelor of Arts degree in Management and Organizational Development.
With nearly 20 years of extensive experience in information systems management, process improvement, customer service, managed care organizations and provider markets, John M. Blaschke joined Care Synergy in October 2015 as the organization’s first Chief Information Officer.
With hands-on experience with both hardware and software, an intimate knowledge of the managed care sector and a strong customer satisfaction orientation, John is charged with creating a world class IT platform to support Care Synergy’s growing family of community-based hospice providers as they continue to grow and transform to meet their not-for-profit missions in an increasingly competitive and integrated healthcare marketplace.
Prior to coming to Care Synergy, John spent more than 13 years at the TriZetto Corporation, a leading national healthcare IT solutions firm based in Denver that provides regional and national managed care organizations with core administrative IT services ranging from claims processing and eligibility to care management, utilization management and disease management. At TriZetto, John most recently served as Associate Vice President and General Manager, in which role he was responsible for all aspects of product and service support for a large regional health system located in Texas. During his tenure at TriZetto, John was responsible at various times for hardware and software support, application management services, account management, sales management, consulting services and customer service.
John’s background also includes substantial experience in IT consulting, including more than a half-dozen years with Accenture (formerly Andersen Consulting). His consulting clients numbered both local and national health insurers; his responsibilities included site system integration, consumer-facing web portals and benefits support. John also led new technology deployment, process improvement and system innovations for his clients.
Earlier in his career, John guided a process re-engineering initiative for a national emergency physicians management group that included deployment of new systems to support better work flow efficiencies leading to increased customer satisfaction. He also worked for Colorado’s Medicaid program on an initiative that examined opportunities to improve efficiencies and obtain better rates through an open competitive bidding process.
John received his B.A. in Economics from The Colorado College in Colorado Springs and a Master’s in Public Health from the University of California, Los Angeles, with an emphasis in Health Policy & Management.
John, his wife, and children reside in Littleton, Colorado.
Melinda Egging leads quality, corporate compliance, and risk management programs, initiatives and activities as Vice President of Quality, Corporate Compliance, and Risk Management for Care Synergy and its affiliate members.
As the organization’s first Vice President of Quality, Corporate Compliance, Quality and Risk Management, Melinda is responsible for compliance with Medicare’s Conditions of Participation and all other applicable state and federal regulations as well as accreditation standards for all Care Synergy and affiliate members’ programs and services. She also develops and maintains annual educational and audit plans for Care Synergy and its affiliate members.
Melinda was promoted to Care Synergy from her position as Director of Quality and Compliance for The Denver Hospice and Optio Health Services, founding members of Care Synergy (formerly Comfort Bridge). In that role she led development and measurement of quality standards, oversaw process improvement initiatives and supervised the quality, education and health information departments. She began her career at The Denver Hospice as Health Information Regulatory Manager, where she was responsible for regulatory oversight of hospice and home health services. In that position Melinda led the successful transition from paper charting to electronic record management.
Prior to The Denver Hospice, Melinda served for seven years as Chief Compliance Officer/Quality Assessment and Performance Improvement for Sangre de Cristo Hospice & Palliative Care, a multi-site hospice provider headquartered in Pueblo, Colorado.
Melinda received her B.S. in Business Industrial Psychology from Troy University, Troy, Alabama. She is Certified in Healthcare Compliance (CHC) by the Compliance Certification Board and is a Certified Hospice Administrator. Melinda is a member of the American Health Information Management Association (AHIMA) and the Healthcare Compliance Association (HCCA). She currently serves on the Board of Directors for the Hospice and Palliative Care Association of the Rockies.
Tricia Ford, an accomplished healthcare leader with more than 25 years of hospice experience covering operations, sales, business development and management, is Care Synergy’s first Vice President of Operations. In support of Care Synergy’s shared services model supporting member not-for-profit hospices, Tricia is responsible for strategic planning, direction and management of patient care-related shared services, group purchasing and group contracting, as well as other initiatives that benefit Affiliate members.
Prior to joining Care Synergy, Tricia worked with a variety of hospice, home health and post-acute providers as a consultant and independent contractor, specializing in supporting aging in place and preventing hospital readmissions.
Tricia previously worked as a Vice President for the fast-growing New Century Hospice, for which she was responsible for hospice operations at six New Century locations in Colorado, Texas and Louisiana. She also help lead and manage the transition when the company was acquired by another provider. She joined the growing New Century from UnitedHealth Group’s Optum Hospice and Palliative Care, where she served as Chief Operating Officer for eight years. With responsibility for strategic planning and creating an infrastructure to build a national hospice and palliative care organization through acquisition and de novo initiatives, Tricia had responsibility for an 800-employee workforce and revenue and profitability across the division. She also managed Optum’s relationships with two not-for-profits, The Dream Foundation and the National Hospice Foundation, with which Optum worked and to which Optum directed memorial contributions made in the name of its hospice patients.
Earlier in her career, Tricia was Executive Vice President of GeriNet, a leading health care organization that specializes in providing post-acute care for frail and vulnerable patients in skilled nursing facilities and home environments, and its Hospice Touch subsidiary. One of the largest hospice providers in Orange County, CA, Hospice Touch was one of the first hospice programs in the nation to integrate with managed care organizations and physician medical groups. Tricia assumed her first operational role as Western Regional Vice President for Odyssey Health Care, in which she was responsible for a six-state region with revenues of $57 million and nearly 600 employees.
Tricia began her hospice career as a Hospice Sales Representative for Vitas Healthcare in
Dallas, TX, and subsequently was promoted to Director of Admissions & Sales for start-up programs and then was named Director of Admissions & Sales for Vitas’ long-established anchor program in Dallas.
Throughout her career, Tricia has been actively involved in not-for-profit organizations serving the communities in which she lived and worked. She currently serves on the Executive Leadership Council of Colorado State University, her alma mater. In previous professional postings Tricia represented her employer on the Hospice Advisory Board of the Dream Foundation and the Board of Trustees of the National Hospice Foundation of the National Hospice and Palliative Care Organization.
A graduate of Colorado State University, Tricia earned her Bachelor of Science degree in Human Development and Family Studies–Geriatrics from the college of Health and Human Sciences.
Kevin D. Williams brings more than 20 years of hands-on experience in leading the financial functions for organizations undergoing significant change and evolution to his position as Chief Financial Officer for Care Synergy. With a background that includes work in auditing, accounting, consulting and financial planning, Kevin will lead the development of a fully integrated financial back office and comprehensive financial planning infrastructure to deliver on Care Synergy’s mission to provide cost-effective mission support services to member not-for-profit, community-based hospice and palliative care providers serving Colorado’s Front Range. In his first nine months at Care Synergy, Kevin oversaw 15 platform integrations across the four member affiliates.
Kevin’s diverse corporate background includes work in the industrial, manufacturing and telecommunications fields. In making the transition now to hospice and palliative care, Kevin is in a position to leverage best practices from some of the most challenging for-profit sectors to the benefit of a large mission-driven organization.
Kevin comes to Care Synergy from Vodafone Americas in Denver, where he served as Controller and Interim Head of Finance. While at Vodafone, he was part of the team that engineered the $93 billion sale to Verizon of Vodafone’s share of Verizon Wireless while also acquiring Cable and Wireless Worldwide PLC.
Kevin previously was Vice President of Finance and Accounting for Real Goods Solar in Louisville, CO, a leading provider of turnkey residential solar energy solutions, and Chief Financial Officer and Vice President of Finance for Norgren, Inc., Littleton, CO, a global leader in the manufacturing and distribution of quality pneumatic and fluid control solutions.
He also has run Kevin Williams Consulting Services, in which he provided a complete suite of financial management and financial planning services to clients in a variety of business sectors.
Earlier in his career Kevin worked as Director of Financial Planning, Reporting & Analysis for MacDermid, Inc. in Denver; Accounting, Financial and IT Consultant for Contract Veterinary Sales in Dallas, TX; and Manager of Business Planning and Operations for SABRE, Inc. in Dallas. He started his career as an auditing supervisor with KPMG in Dallas.
Kevin graduated from the University of Colorado, Boulder, with a Bachelor of Arts in Accounting and became a Certified Public Accountant in 1995. He is a member of the Colorado Association of Certified Public Accountants.